Heathrow gagged over queues apology leaflets: Belfast Telegraph

Posted: April 30, 2012 in Aviation & Airports (General News), Heathrow
Tags: , , , , , , , , ,

[Belfast TelegraphHeathrow airport has been ordered by the Border Force to stop handing out  leaflets to passengers acknowledging the “very long delays” at immigration.

Marc Owen, director of UKBA told BAA that leaflets are "inappropriate" and that ministers would take "a very dim view".

Amid increasing anger at the length of queues for travellers arriving at  border control, airport operator BAA has tried to defuse tensions with a leaflet  apologising for the problems.

It said people arriving in the country “deserved a warmer welcome” and  explained how to complain to the Home Office.

But Marc Owen, director of UK Border Agency operations at Heathrow, has told  BAA that the leaflets are “inappropriate” and that ministers would take “a very  dim view”.

In an email obtained by The Daily Telegraph, he said: “The leaflet… is both inflammatory and likely to increase tensions in arrivals halls especially in the current atmosphere. It is inappropriate in that it is not for you to display how to complain on our behalf.

“Please refrain from handing out (the leaflets) or I will escalate (the  matter) with ministers who are likely to take a very dim view. I know there are copies in the hall and your troops are ready with them.”

Mr Owen also told BAA to prevent passengers taking pictures in the arrivals  hall. Pictures of lengthy queues have been posted on……

Read the full story at The Belfast Telegraph…..


Belfast Telegraph
28th April 2012


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