The World’s Best Airport Terminal: Heathrow’s T5 voted top out of 388 global airports

Posted: May 3, 2012 in Aviation & Airports (General News), Heathrow
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[BA-Touchdown] British Airways’ home hub T5 has been voted the World’s Best Airport Terminal by airline travellers at the World Airport Awards held at the Passenger Terminal Expo in Vienna.

“Despite initial teething problems when Terminal 5 opened in 2008, it has since become a firm favourite with passengers,” said Edward Plaisted of Skytrax.

“Despite initial teething problems when Terminal 5 opened in 2008, it has since become a firm favourite with passengers,” said Edward Plaisted of Skytrax: Photo Wikipedia

Organised by independent survey company Skytrax, the awards are based on 12 million customer surveys completed over ten months covering 388 airports.

“Despite initial teething problems when Terminal 5 opened in 2008, it has since become a firm favourite with passengers,” said Edward Plaisted of Skytrax. “The architecture, ambience and terminal layout was repeatedly mentioned in the feedback in the survey, as well as the extensive range of shopping and dining options in the departures area.”

John Holland-Kaye, commercial director of Heathrow, said, “We are thrilled that Heathrow has been rewarded for a third time at the prestigious World Airport Awards.“Terminal 5 is a great showcase of our vision of Heathrow’s future and the level of passenger experience we are working to deliver right across our airport.

“Together with a shopping experience which responds to our customer’s demands, we are proud that our work towards becoming Europe’s hub of choice is being recognised by the most important judge, our passengers.”

Iberia’s home hub, Terminal 4 at Madrid’s Barajas airport, was voted the fifth best terminal in the world. Other airport terminals featuring in the top five this year were Singapore Changi Terminal 3, Beijing Capital Airport Terminal 3, and Terminal 2 at San Francisco International Airport.

Read the original story at BA-Touchdown……


BA Touchdown
3rd May 2012


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