Chaos as United Airlines computers crash: Independent

Posted: August 29, 2012 in Airlines, USA
Tags: , , , , , , ,

[Independent] United Airlines passengers faced delays and massive queues today after some of its major computer systems and its website failed.

The glitch was another in a long string of technology problems that began when the US airline merged computer systems with Continental in March.  Photo: Wikipedia

The glitch was another in a long string of technology problems that began when the US airline merged computer systems with Continental in March. Photo: Wikipedia

United acknowledged at least 200 delayed flights after its passenger reservation system and website stopped working for about two-and-a-half hours last night, although the precise cause was not known.

The computer crash did not affect planes already in flight.

Passengers in several United hubs reported very long lines at ticket counters. During the outage it stopped sending planes to its hubs in Newark, New Jersey, and San Francisco.

Alex Belo was waiting at Newark to get on a flight to Mexico City. He considered himself lucky to be behind only 100 or so people waiting to check a bag – because there were another 300 to 400 behind him.

“The line is not moving, or very slowly moving. And they’re giving priority only to first class,” he said.

United said it would not charge the usual change fees for passengers on affected flights who want to cancel or rebook their tickets and apologised for the disruption.

Simon Duvall spent two hours sitting on his flight waiting for the computer problems to be resolved. People were calm but not happy, he said.

“We’re on a plane, on the tarmac in Las Vegas in the middle of August. It’s warm. It’s uncomfortable. It’s cramped,” he said.

United Continental Holdings has been struggling with computer issues since March, when it switched to…..

Read the full story at The Independent……

 


The Independent
29th Aug, 2012


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