Dusseldorf Airport in baggage chaos as system fails to reconise February 29th: Airport Informer

Posted: March 2, 2016 in Airlines, airports, Germany
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[The Airport Informer] ‘PSIairport’, the newly delivered Baggage Handling System in Düsseldorf Airport failed Monday 29th February after the software failed to recognise the leap year date. The system thought it was 1st March.

There were red faces all around after more than 1,200 passengers were left without their bags while arriving passengers struggled to find their luggage. The airport team struggled to deliver baggage manually as a backup as the system issues started to become apparent at 5:45am on 29th February.

A spokesman for the airport admitted that the new system was only installed to Düsseldorf Airport just six months ago.

Speaking to a MailOnline Travel spokesperson, Christian Hinkel said: ‘The story is true, unfortunately.

‘On Tuesday the leap day has caused us a computer problem. In the morning it came repeatedly to disturbances in our baggage handling system.

‘The reason was a software problem. Against all plans, the system didn’t recognise the date February 29 as a ‘sort criterion’.

‘Around noon, the problem of the software company was solved by an update.

According to the company website in a news article released  in January, 2012, “PSI subsidiary PSI Logistics GmbH  received the order from the Danish company Crisplant, a subsidiary of the BEUMER Group from Beckum, for the delivery of the PSIairport/BHS Baggage Handling System and the entire hardware required for the computer center at Dusseldorf International Airport.”

An airport spokesman added by saying: “It also is not the first time this has happened.”

Düsseldorf airport handles between 25,000 to 50,000 pieces of luggage every day. “We hope that we’ll do better in four years,” a spokesman said, adding that travellers will receive their luggage within 48 hours.

The airport advises travellers not to pack necessities like medication in their suitcases and to always carry those in their carry-on baggage.

A statement about yesterday’s issues has yet to be released by the company.

 


The Airport Informer
2nd March, 2016


 

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