Posts Tagged ‘Alaska Airlines’

[CNN]  An Alaska Airlines flight was diverted to Portland, Oregon, after the captain lost consciousness and the first officer was forced to take over, an airline spokesman said.

Passengers recounted stories of the pilot passing out:

Passengers recounted stories of the pilot passing out:. Photo: Wikipedia

The incident occurred Thursday night on Flight 473 from Los Angeles to Seattle, airline spokesman Paul McElroy said.

When the captain lost consciousness, the first officer took over and piloted the aircraft to the closest airport, he said.

A doctor on board the airplane treated the pilot until it landed in Portland and medical personnel arrived, he said.

The captain was likely suffering from food poisoning or the flu, Alaska Airlines said Friday. The condition of the captain was not immediately available, but he “is doing better today,” airline spokeswoman Bobbie Egan said.

There were 116 passengers and five crew members on board the plane, which landed in Portland without incident, according to the airline.

Read the full story at CNN online….

Tina Burnside, CNN
February 1, 2013



The Seattle-based airline will add Honolulu to the list of island destinations

The Seattle-based airline will add Honolulu to the list of island destinations

Oakland, Calif. (April 10, 2012) — Alaska Airlines launched new daily nonstop service to Honolulu, on the island of Oahu, from Oakland International Airport (OAK) today with a Hawaiian-themed celebration (photos attached). Alaska’s daily service to Honolulu is its sixth nonstop destination served from OAK and the fourth Hawaiian Island destination, securing the airline’s place as the airport’s second largest carrier.

Passengers were welcomed aboard Alaska’s inaugural flight to Honolulu following a traditional Hawaiian music and dance performance, and welcoming remarks by both Alaska and Port of Oakland leadership.

“The Port of Oakland is extremely grateful to Alaska Airlines for inaugurating service between Oakland and Honolulu today, and for recognizing the opportunity for continued expansion of their Hawaii service here,” said Marily Mora, Assistant Director of Aviation for the Port, which owns and operates OAK. “Alaska has been our airline partner since 1983, and has offered excellent service to our mutual customers since then. We are pleased that they have had tremendous success with Maui, Kona and Lihue service.”

Alaska Airlines also offers daily service to Kahului, Maui; Kona, on the Big Island; Lihue, Kauai; and multiple daily flights to Seattle-Tacoma, Washington, and Portland, Oregon.

Hawaiian Airlines also plans to bring more paradise to OAK by adding seats this summer. Hawaiian flies daily nonstop service from OAK to its Honolulu hub, and has increased its seasonal nonstop service to Maui to year-round. From July 1 through Aug. 21, 2012, Hawaiian will offer daily service to Maui. The double-daily Boeing 767-300 wide-body, twin-aisle aircraft offer a comfortable flight for passengers.

Combined, the two airlines will offer 1,148 seats on six daily nonstops from OAK to the Hawaiian Islands in summer 2012. OAK has emerged as a major mainland gateway to the Hawaiian Islands, joining a select group of U.S. airports with flights to the four major islands.

About Alaska Airlines:  Alaska Airlines and Horizon Air, subsidiaries of Alaska Air Group (NYSE: ALK), together serve more than 90 cities through an expansive network in Alaska, the Lower 48, Hawaii, Canada and Mexico. Alaska Airlines ranked “Highest in Customer Satisfaction Among Traditional Network Carriers” in the J.D. Power and Associates 2008, 2009 and 2010 North America Airline Satisfaction Studies SM. For reservations, visit For more news and information, visit the Alaska Airlines/Horizon Air Newsroom at

About Hawaiian Airlines: Now in its 83rd year of continuous service in Hawaii, Hawaiian is the largest provider of passenger air service to Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to Japan, South Korea, the Philippines, Australia, American Samoa, and Tahiti. Hawaiian also provides approximately 170 daily jet flights between the Hawaiian Islands. Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at

About the Port of Oakland: The Port of Oakland includes the Oakland seaport, Oakland International Airport, and 20 miles of waterfront. The Oakland seaport is the fifth busiest container port in the U.S.; Oakland International Airport is the second largest San Francisco Bay Area airport offering over 300 daily passenger and cargo flights; and the Port’s real estate includes commercial developments such as Jack London Square and hundreds of acres of public parks and conservation areas. Together, through Port operations and those of its tenants and users, the Port supports over 73,000 jobs in the region and nearly 827,000 jobs across the United States. The Port of Oakland was established in 1927 and is an independent department of the City of Oakland. Connect with the Port of Oakland and Oakland International Airport through Facebook, Twitter, YouTube, and at

Press release from Port of Oakland
10th April 1012

Airline performance improved last year as judged by four measures — passengers who endured lost bags, delayed flights, lousy service or bumpings from full flights, according to an annual report to be released Monday.

Airline performance improved last year

Airline performance improved last year

The report was compiled by Wichita State University business professor Dean Headley in Kansas and Perdue University aviation technology professor Brent Bowen in Indiana. It is based on 2011 data submitted to the Department of Transportation by the nation’s 15 largest airlines.

On-time performance

Industry average, 80 percent of flight on-time
Top 5

1. Hawaii Airlines, 92.8
2. Alaska Airlines, 88.2
3. AirTran Airways, 84.4
4. Mesa Airlines, 83.7
5. Delta Air Lines, 82.3

Passengers bumped from flight

Industry average, 0.78 denied boarding per 10,000 passengers
Top 5

1. JetBlue, 0.01
2. Hawaiian, 0.11
3. Delta, 0.31
4. AirTran, 0.57
5. Southwest, 0.65

Lost or mishandled bags

Industry average, 3.35 percent per 1,000 passengers
Top 5

1. AirTran, 1.63
2. Frontier, 2.21
3. JetBlue, 2.21
4. Hawaiian, 2.63
5. Delta, 2.66

Consumer complaints submitted to the Department of Transportation

Industry average, 1.19 complaints per 100,000 passengers
Top 5

1. Southwest, 0.32
2. Alaska, 0.48
3. Mesa, 0.62
4. Hawaiian, 0.70
5. AirTran, 0.72

Top 5’s only shown
For the full results go to ABC News / AP here…..


By The Associated Press
April 2, 2012 (AP)

The upgraded Terminal 6 lobby oval islands

Travelers encounter two large oval islands with arrays of Desktop kiosks for quick online ticketing

(Picture: Genaro Molina / Los Angeles Times / March 27, 2012)

For passengers desiring the traditional approach, there are still some conventional counters staffed with agents.

The $238-million remodel of Terminal 6 aims to improve the airport experience for the flying public, with improvements to bag check, ticketing, security screening and waiting areas.

Trying to reverse its low grades from the flying public, Los Angeles International Airport marked a milestone in its modernization program Tuesday by dedicating a $238-million renovation of one of its aging passenger terminals. The remodel of Terminal 6, the new home of Alaska Airlines, includes a variety of improvements to bag check, ticketing, security screening, waiting areas at gates and more.

“The whole thing is designed with the customer in mind,” said Bill Ayer, Alaska’s chief executive, who attended the terminal’s grand opening. “Basically, we have blown up the old idea of the ticket counter, which acted like a barrier for passengers.”

In the upgraded, spacious lobby, travelers encounter two large oval islands with arrays of computer terminals for quick online ticketing. For passengers desiring the traditional approach, there are still some conventional counters staffed with agents. Bags can be easily checked at curbside.

On the way to the gates, an expanded security checkpoint provides for faster access to the boarding areas, where ample seating is equipped with electrical outlets for computer users. A posh lounge serving food and beverages is free to first-class passengers; those flying coach can pay $40 to ……..

For the full story, visit the LA Times here…..

By Dan Weikel, Los Angeles Times
March 28, 2012
Copyright © 2012, Los Angeles Times