Posts Tagged ‘chaos’


[The Airport Informer] ‘PSIairport’, the newly delivered Baggage Handling System in Düsseldorf Airport failed Monday 29th February after the software failed to recognise the leap year date. The system thought it was 1st March.

There were red faces all around after more than 1,200 passengers were left without their bags while arriving passengers struggled to find their luggage. The airport team struggled to deliver baggage manually as a backup as the system issues started to become apparent at 5:45am on 29th February.

A spokesman for the airport admitted that the new system was only installed to Düsseldorf Airport just six months ago.

Speaking to a MailOnline Travel spokesperson, Christian Hinkel said: ‘The story is true, unfortunately.

‘On Tuesday the leap day has caused us a computer problem. In the morning it came repeatedly to disturbances in our baggage handling system.

‘The reason was a software problem. Against all plans, the system didn’t recognise the date February 29 as a ‘sort criterion’.

‘Around noon, the problem of the software company was solved by an update.

According to the company website in a news article released  in January, 2012, “PSI subsidiary PSI Logistics GmbH  received the order from the Danish company Crisplant, a subsidiary of the BEUMER Group from Beckum, for the delivery of the PSIairport/BHS Baggage Handling System and the entire hardware required for the computer center at Dusseldorf International Airport.”

An airport spokesman added by saying: “It also is not the first time this has happened.”

Düsseldorf airport handles between 25,000 to 50,000 pieces of luggage every day. “We hope that we’ll do better in four years,” a spokesman said, adding that travellers will receive their luggage within 48 hours.

The airport advises travellers not to pack necessities like medication in their suitcases and to always carry those in their carry-on baggage.

A statement about yesterday’s issues has yet to be released by the company.

 


The Airport Informer
2nd March, 2016


 


[Daily Mail] We may have all experienced turbulence on flights, but when a rough patch is so bad that the ceiling ends up covered in coffee then you know it’s serious.

Meals ended up in aisles and coffee on the ceiling after plane lost altitude. Picture Daily Mail / Alan Cross

Meals ended up in aisles & coffee on the ceiling after plane lost altitude. Picture Daily Mail / Alan Cross

Passengers on a recent Singapore Airlines flight were left surrounded by a chaotic mess after their flight fell 20 metres when it hit severe turbulence. A total of 11 passengers and one crew member were injured on flight SQ308 from Singapore to London last Sunday.

Flight attendants were told to immediately take their seats just before the aircraft hit the turbulence

Flight attendants were told to immediately take their seats just before the aircraft hit the turbulence. Picture: Daily Mail / Alan Cross

One passenger on the flight, who saw his coffee end up on the ceiling, managed to take pictures of the destruction which he posted to Instagram.

Alan Cross told ABC News that passengers had been warned to expect turbulence and that the breakfast service would be temporarily suspended.

A short while after the seat belt sign came on, the captain issued an abrupt order for all flight attendants to take their seats immediately.

Coffee can be seen on the ceiling of the Singapore to Heathrow flight following the turbulence.

Coffee can be seen on the ceiling of the Singapore to Heathrow flight following the turbulence. Picture Daily Mail / Alan Cross

Mr Cross said the subsequent turbulence felt ‘like being in an elevator with a cut cable or free-falling from some amusement park ride.’

He said everything that was not tied down, including people, hit the ceiling.

The airline told The Australian: ‘Eleven passengers and one crew member sustained minor injuries when the aircraft experienced a sudden loss of altitude and were attended to by medical personnel on arrival at Heathrow Airport.

Seat-belt signs were on at the time and meal services had already been suspended.’ ……

Read the whole story with more pictures and video at The Mail Online …..


The Mail Online
4th June, 2013



[FT] Damian Green, the immigration minister, has been summoned to explain a crisis  at border control to MPs after a spate of lengthy queues and increased waiting  times spread to Heathrow’s flagship terminal.

BAA “Immigration waiting times during peak periods at Heathrow recently have been unacceptable and we have called on the Home Office to address the problem as a matter of urgency.”

BAA “Immigration waiting times during peak periods at Heathrow recently have been unacceptable and we have called on the Home Office to address the problem as a matter of urgency.”

Keith Vaz, chairman of the home affairs select committee, told the Financial  Times that he had asked Mr Green to appear before the panel of MPs as reports of “chaos” at British airports gathered pace.

The delays are thought to have been caused by staffing cuts at the UK Border  Agency – which kicked in at the beginning of the new financial year – combined  with a Home Office ban on lighter passenger checks after a furore last summer in  which some border  officials relaxed security controls without ministerial permission.

“This is a very, very difficult state of affairs and it needs to be sorted  out quickly,” Mr Vaz said. “Either the [UK Border Force] needs to bring back  risk-based checks or it needs to hire more staff.”

The force is due to lose just under 20 per cent of its personnel by 2015 as  part of the government’s austerity drive.

Mr Green is scheduled to join officials from British Airways, Virgin Atlantic  and the British Airports Authority at a committee hearing in mid-May, where he  will be quizzed on what measures are in place to cut the……

Read the full article at Investors Chronicle….


By Helen Warrell,
Andrew Parker and George Parker
FT.com – 27th April 2012



[Telegraph Travel] Passengers returning to Heathrow faced delays of more than two hours last   night as the Border Force struggled once again to struggled to cope.

Image taken by passenger Christian Parkinson last night as passengers queued for passport control at Heathrow Terminal 5

Image taken by passenger Christian Parkinson last night as passengers queued for passport control at Heathrow Terminal 5

This was the second night in succession that the airport descended into chaos because of a shortage of immigration staff.

Worst hit was Terminal 5, the £4.3 billion showcase and base for British Airways, but severe delays were also reported elsewhere at Heathrow.

Airport and airlines were forced to order taxis to help travellers get home because many were unable to clear immigration before public transport shut  down for night.

The difficulties faced by passengers, some of whom described the chaos as “omni-megashambles”,   were compounded by the failure of some of the automatic gates.

Passengers from the UK and the European Economic Area had to spend at least an hour queuing, nearly three times the target set by the UK Border Agency.

Those from other countries, including the United States, were forced to wait more than two hours.

Among the thousands of arriving travellers were Jamie Murray, the tennis star and brother of British No 1 Andy, and Alastair Campbell, the former Downing Street communications director.

One passenger, who declined to be named, waited more than an hour to get through passport control at Heathrow T5 after returning from Paris on business.

He said the line for “non EU citizens” was even longer as hundreds of frustrated passengers waited to enter the country just after 11pm.

“I was so angry,” he told The Daily Telegraph.

“It is terrifying, when you think about the Olympics and the crowds, this was just a regular Thursday night with a bit of rain.

“They were clearly expecting this as they had set up all these extra barriers up and down the corridor. They knew this was……

Read the full story at The Telegrapgh…..

 


By David Millward and Andrew Hough
27 Apr 2012



[Evening Standard]  Furious Gatwick passengers today told how they were caught up in two- hour queues to get through passport control this week.

Welcome to Britain: regular flyers said Tuesday night’s queues were the worst they could remember

Welcome to Britain: regular flyers said Tuesday night’s queues were the worst they could remember

Travellers arriving back in Britain said the delays were so bad the queues snaked out of the main immigration hall back towards the stands where they had disembarked.

The backlog happened on Tuesday evening when passengers said only  three Border Agency staff were on duty to check UK and EU passports in Gatwick’s North terminal.

Online publishing director Robert Gray, returning from a holiday in the French Alps, said: “It was all pretty desperate. There were European families in Britain for the first time with their children in tears.

“The man next to me said he was going to emigrate he couldn’t bear it any longer.”

Consultant Bryan Kennedy, 54, who travels regularly on business, said he had never seen queues as bad at Gatwick. Mr Kennedy, who was returning from Barcelona, said: “I arrived at 8.30pm and some people had already been there for hours before me. The guy standing next to me said the driver sent to pick him up had been waiting for 90 minutes.”

He added: “It’s only going to get worse at the Olympics. A lot of people will be visiting London for the first time — what a welcome to Britain. Gatwick does very well getting people out; it’s getting people back in again that’s the problem”……#

Read the full story in tonight’s Evening Standard….


Jonathan Prynn, Consumer Business Editor 
Evening Standard – 19th April 2012