Posts Tagged ‘Consumer complaints’


Airline performance improved last year as judged by four measures — passengers who endured lost bags, delayed flights, lousy service or bumpings from full flights, according to an annual report to be released Monday.

Airline performance improved last year

Airline performance improved last year

The report was compiled by Wichita State University business professor Dean Headley in Kansas and Perdue University aviation technology professor Brent Bowen in Indiana. It is based on 2011 data submitted to the Department of Transportation by the nation’s 15 largest airlines.

On-time performance

Industry average, 80 percent of flight on-time
Top 5

1. Hawaii Airlines, 92.8
2. Alaska Airlines, 88.2
3. AirTran Airways, 84.4
4. Mesa Airlines, 83.7
5. Delta Air Lines, 82.3

Passengers bumped from flight

Industry average, 0.78 denied boarding per 10,000 passengers
Top 5

1. JetBlue, 0.01
2. Hawaiian, 0.11
3. Delta, 0.31
4. AirTran, 0.57
5. Southwest, 0.65

Lost or mishandled bags

Industry average, 3.35 percent per 1,000 passengers
Top 5

1. AirTran, 1.63
2. Frontier, 2.21
3. JetBlue, 2.21
4. Hawaiian, 2.63
5. Delta, 2.66

Consumer complaints submitted to the Department of Transportation

Industry average, 1.19 complaints per 100,000 passengers
Top 5

1. Southwest, 0.32
2. Alaska, 0.48
3. Mesa, 0.62
4. Hawaiian, 0.70
5. AirTran, 0.72

Top 5’s only shown
For the full results go to ABC News / AP here…..

 



By The Associated Press
April 2, 2012 (AP)


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