Posts Tagged ‘heathrow’


[Telegraph] London hubs experienced the most flight delays among airports in Britain between July and September last year, with nearly a third of passengers (31 per cent) delayed at the capital’s five airports last summer, new figures from the Civil Aviation Authority reveal.

A runway at Gatwick Airport, the worst for summer delays

A runway at Gatwick Airport, the worst for summer delays

Gatwick was the worst, with 43 per cent of its summer flights departing at least 15 minutes behind schedule, followed by Luton and Heathrow, ranked second and fourth worst overall, respectively.

Stansted and London City Airport fared best among London airports, finishing in 10th and 19th place, while Jersey and Manchester rounded out the top five UK airports with the most delays in the third quarter of last year.

Britain’s airports had its busiest summer ever, with more than 78 million passengers passing through one during the three summer months. The result was the worst flight punctuality of any summer period since 2010.

On-time flight performance dropped three per cent to 73 per cent, while the average delay time per flight across the 24 airports surveyed was 15 minutes, a one-minute increase on the same period in 2014.

“Airlines are accommodating the continuing strong passenger demand by carrying the extra passengers on larger aircraft, rather than increasing the number of flights significantly,” said Tim Johnson, CAA Policy Director.

“The strong passenger demand and a……

Read the full story at The Telegraph…..

 


The Telegraph
9th March, 2016


 


[BBC News] Passengers are facing widespread flight disruption after a computer failure at the UK’s air traffic control centre.

Vicky Lane, a passenger on a grounded London to Dublin plane at Gatwick said: “We’ve been stuck on a Ryanair flight… for over an hour.

“The doors are open and we’re really cold. I’m not sure when we will be leaving.”

Another passenger, on a flight to Paris, said his plane had “circled around the Lake District for half an hour before turning back to Edinburgh”.

Ed Bott told the BBC he was: “Currently sitting on the tarmac. None the wiser. Waiting for news as to what’s happening.”

Aviation journalist David Learmount said the IT problem would cause “major disruption” but would be resolved by Saturday.

“This impacts not just people within the UK, it impacts flights heading here from anywhere – anything heading this way will be told some of them can’t be accepted, and they will have to go back to where they flew from or consider diverting to other countries,” he told the BBC.

The RAF – which has its own air traffic control systems – said the UK military was unaffected.

According to one travel expert, the compensation bill from the disruption could run into tens of millions.

“The airlines will already be racking up the costs,” Independent journalist Simon Calder told BBC News. “Simply refunding passengers’ fares is going to cost them hundreds of thousands of pounds.

“The airline also has an unlimited duty of care to put people up in hotels, to feed them and everything else, until they can get them to their destination.”

Read the full story here at BBC News….

 


BBC News
12th Dec, 2014

 


 

 

 

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[DFNIonline.com] London Heathrow airport chief executive officer Colin Matthews is to stand down later this year.

Colin Matthews has been at the helm since March 2008. Image: BBC News 

Matthews joined the airport in March 2008 and under his leadership the proportion of passengers rating their journey through Heathrow as good or excellent increased from less than 50% to more than 75%.

Terminal 5 has been voted by passengers as the world’s best airport terminal for the past three years and the airport has constructed the new T2 which is set to open in June.

London Heathrow was also official gateway for the London 2012 Olympic and Paralympic Games and the option for a third runway was shortlisted in December 2013 by the Sir Howard Davies’ Airports Commission.

Matthews said: “It has been a privilege to serve as CEO of Heathrow for the last six years. With a strong leadership team, the company continues to raise standards of passenger service, improve efficiency and reduce costs.

The opening of terminal two: The Queen’s Terminal in June this year is a further important step in the transformation of Heathrow and long-term prospects are bright following the decision of the airport’s Commission to shortlist our proposal for a new runway.

So once terminal two has opened later this year, I have decided the time is right to pass on the baton.”

Read the full story at DFNIonline.com…..

 


DFNIonline.com
31st March, 2014

Andrew Pentol


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[Reuters] London’s Heathrow said on Tuesday it would not appeal a decision by the regulator to impose a cap on the prices Britain’s biggest airport can charge airlines, adding it did not believe other parties would appeal the ruling either.

“We are focussed on delivering our business plan for the period from 2014-18 and further improving Heathrow for passengers,” the airport said in a brief statement.

Heathrow had warned in January that it could struggle to grow its business after the Civil Aviation Authority (CAA) ruled it must set its prices at 1.5 percent below inflation from April 2014 after finding that the airport – Europe’s busiest – had too much market power.

Read the original story at Reuters…..

 


(Reporting by Kate Holton, Editing by Paul Sandle)
Reuters
1st April, 2014


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[Metro] Heathrow Airport has denied claims four planes in British airspace made ‘mayday’ distress calls as they came close to running out of fuel while battling gale-force winds.

Planes that were unable to land at either Gatwick or Heathrow on Friday were diverted to Manchester and met by emergency response teams.

It had been reported by the Sunday Times that three of the four planes made distress calls after they thought their reserve fuel was coming to an end.

In addition, it was thought that another, an American Airlines flight, had experienced problems with its rudder.

However, a spokesperson for Heathrow said this morning: ‘The story in the Sunday Times is untrue. There were no mayday or distress calls received at Heathrow.

‘Due to high cross winds some aircraft were diverted to other UK airports that have spare runway capacity.’

Read the full story at Metro……


BBC News
17th Jan, 2014


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[BBC NewsHeathrow Airport has unveiled three options for a new runway, saying each one would be “quicker and cheaper” than plans for a rival hub airport.

One of the airport's preferred options is to have a runway to the south-west of the existing airport

One of the airport’s preferred options is to have a runway to the south-west of the existing airport.  Image: Heathrow Airport

The airport’s submission to the Davies Commission, which is looking at raising airport capacity, outlined a runway to the north, north-west or south-west of the existing airport.

It said a new runway could be in place by 2029, allowing 260,000 more flights.

 

The full 40 page report can be downloaded here……

Heathrow Masterplan video download link here…..

 

London Mayor Boris Johnson said such an expansion would be “disastrous”.

‘Global hub status’

According to Heathrow’s submission, building a new runway would deliver extra capacity at the airport by 2025-29 and would allow it to operate 740,000 flights a year – up from the current limit of 480,000.

The plans would “maintain the UK’s global hub status for the foreseeable future” and “protect the thriving businesses and plentiful jobs that surround Heathrow”, it said.

Heathrow’s preferred option would be to place a new runway to the north-west or the south-west of the airport.

This would “deliver a full-length third runway while minimising the impact on the local community”.

The submission also detailed how a new westerly runway would help reduce noise pollution because planes would not have to fly so low over London.

It predicted that, even with a third runway, there would be 10-20% fewer people affected by noise under its new plans.

The option of building north of the airport would be the quickest and cheapest, the airport acknowledged – but it would also be the noisiest and have the biggest impact on residential property.

Heathrow expansion options

Heathrow expansion options

Each of the options would mean the compulsory purchase of some properties and some property demolitions, as well as potentially major work on the M25.

The submission also outlined the need for a sixth terminal at Heathrow as part of the plans – which would enable the airport to handle 130m passengers a year, rather than the current figure of 70m.

‘Flying pigs’

Heathrow chief executive Colin Matthews said: “After half a century of vigorous debate but little action, it is clear the UK desperately needs a …….

Read the full story with video of Colin Matthews at BBC News…..


BBC News
17th July, 2013



[BBC News] Runways at London’s Heathrow airport have closed after a fire on a parked Ethiopian Airlines Boeing 787 Dreamliner jet.

No passengers were on board at the time of the fire

No passengers were on board at the time of the fire.  Image: BBC News

Arrivals and departures were suspended after the incident at 16:30 BST, a spokesman for the airport said. No passengers were aboard at the time.

Fifty Dreamliners worldwide were grounded in January because of battery malfunctions.

BBC Video Here

Aerial pictures show damage to the planes structure under the tail fin.   Image: BBC News

Aerial pictures show damage to the planes structure under the tail fin. Image: BBC News

Boeing later modified the jets with new batteries and flight resumed in April.

An Ethiopian Airlines Dreamliner named the Queen of Sheba – the same plane involved in the Heathrow incident – flew from Addis Ababa to Nairobi on the first commercial flight since the grounding.

Pictures of the Heathrow fire on Twitter show an aircraft close to a building and surrounded by fire vehicles. London Fire Brigade said its crews were standing by to assist Heathrow staff.

Fire-retardant foam appeared to have been sprayed at the airliner, but no damage to the aircraft was immediately apparent.

A Heathrow spokesman said: “We can confirm there has been an on-board internal fire involving an Ethiopian Airlines aircraft and the airport’s emergency services are in attendance.

“The aircraft was parked on a remote parking stand. There were no passengers on board and there are no reported injuries at this time.

“Arrivals and departures are temporarily suspended while airport fire crews attend to this incident. This is a standard procedure if fire crews are occupied with an incident.”

The airport is advising passengers to check the status of their flights with the airlines.

The Metropolitan Police said: “Police at Heathrow were alerted to a fire on a plane. Emergency services are in attendance.

“At this time it is believed no one was on board and there are no reports of any injuries. The fire is being treated as unexplained.”

Read the original story at BBC News……


BBC News
12 July, 2013



[Airport Informer) In a note to the Star Alliance airlines group, CEO of Heathrow Airport Colin Matthews has confirmed that the new terminal currently referred to as Terminal 2 will be given a royal title.

Heathrow's Newest Terminal, Terminal Two will be known as the Queen's Terminal.

Heathrow’s Newest Terminal will be known as Terminal Two: The Queen’s Terminal. Image: Heathrow Airport

Terminal 2: The Queen’s Terminal

Today, on the day before the Queen celebrates her official birthday, we are announcing that our new Terminal 2 will be known as ‘Terminal 2: The Queen’s Terminal’, in honour of Her Majesty, Queen Elizabeth II. Nearly sixty years after the Queen opened the original terminal 2 we’re delighted that she has kindly agreed to give her name to our new terminal.

Terminal 2 has a regal past. The original building was the first passenger terminal at the airport, opened in1955 by the Queen. During fifty-five years of operation over 300 million passengers passed through it. The original terminal was closed in November 2009 and demolished to make way for the construction of a new Terminal 2 designed around the passenger.

 Terminal 2: The Queen’s Terminal will open on 4th June 2014, and Heathrow is proud to continue Her Majesty’s long association with the airport:

 1952: The former Princess Elizabeth returned to Heathrow as Queen Elizabeth II, after her father, George VI, died whilst she was touring Kenya.

 1955: Queen Elizabeth II opened Heathrow’s first permanent passenger terminal, the Europa Building, which was later renamed Terminal 2, as well as the Queen’s Building and the airport’s original control tower.

 1969: Her Majesty formally inaugurated Terminal 1

 1977: Queen Elizabeth II unveiled the London Underground connection between central London and Heathrow – the first link of its kind to connect a capital city with its major airport.

 2008: Terminal 5 was opened by Her Majesty.

 2012: A giant Union Flag with an image of Queen Elizabeth II was painted next to Heathrow’s northern runway to celebrate the Diamond Jubilee.

The new Heathrow Terminal 2 is designed to provide a great experience even before take-off.

The new Heathrow Terminal 2 is designed to provide a great experience even before take-off. Image: Heathrow Airport

The terminal is the next major step in the transformation of Heathrow, and will continue the progress the airport has made in recent years with the opening of Terminal 5 and the refurbishment of Terminals 1, 3 and 4. £11bn has been spent on the airport over the last decade and passenger satisfaction scores now rank Heathrow as among the world’s very best large airports…..

Read more of the original letter here…..


The Airport Informer
14th May 2013



[Star Alliance – Press Release] The New Terminal 2 Set to Open on June 4th, 2014

LONDON, U.K. – June 4th, 2013 – Today the countdown to the opening of the new Terminal 2 at London Heathrow Airport begins. In 365 days the home of Star Alliance at Britain’s premier aviation hub will welcome the flying public.

Lufthansa is one of the founding members of the Star Alliance

Lufthansa is one of the founding members of the Star Alliance. Photo: Wikipedia

Mark Schwab, CEO Star Alliance commented: “In a year’s time we will ring in a new era for our customers, member carriers and employees at London Heathrow.

The purpose built Terminal 2 will be our home and will offer a superior travel experience to our customers, create new business opportunities for our member carriers and provide an improved working environment for employees.”

With the move to Terminal 2, all 23 Star Alliance member airlines serving Heathrow and representing over 20% of the airports traffic, will for the first time ever operate from a single terminal.

This will give Star Alliance the opportunity to enhance its seamless ‘hub’ experience, increase the number of passengers transferring through Heathrow and provide shorter connecting times between member airlines.

Moreover, the state-of-the art terminal allows Star Alliance to provide a new and improved level of service for passengers, offering today’s air traveller the right balance and choice between technology and the personal touch. Terminal 2 will have more automated processes and common facilities than currently exists in any one terminal at Heathrow, giving passengers more control over their journey.

Operating ‘under one roof’ enables the Star Alliance member carriers to share operational facilities more efficiently, and make the best use of space and services. Together, this will make Terminal 2 a commercially attractive European ‘hub’ option for the airlines.

The Star Alliance carriers will begin to move into Terminal 2 in phases between June and December next year.

From Terminal 2, 23 Star Alliance airlines – Aegean Airlines, Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Brussels Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Singapore Airlines, South African Airways, SWISS, TAM Airlines, TAP Portugal, Turkish Airlines, THAI, United and US Airways – will provide 136 flights a day to over 51 worldwide destinations. Future member carrier EVA Air will be joining the member carriers in T2 during the course of 2014.

About Star Alliance:
The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax.

The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, TACA Airlines, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAM Airlines, TAP Portugal, Turkish Airlines, THAI, United and US Airways. EVA Air has been announced as future member.

Overall, the Star Alliance network offers more than 21,900 daily flights to 1,329 airports in 194 countries.

For further information please contact:

Star Alliance Press Office
Tel: +49 69 96375 183
Fax: +49 69 96375 683
Email: mediarelations@staralliance.com
http://www.staralliance.com


Star Alliance
4th june, 2013