Posts Tagged ‘System Failure’


[The Airport Informer] ‘PSIairport’, the newly delivered Baggage Handling System in Düsseldorf Airport failed Monday 29th February after the software failed to recognise the leap year date. The system thought it was 1st March.

There were red faces all around after more than 1,200 passengers were left without their bags while arriving passengers struggled to find their luggage. The airport team struggled to deliver baggage manually as a backup as the system issues started to become apparent at 5:45am on 29th February.

A spokesman for the airport admitted that the new system was only installed to Düsseldorf Airport just six months ago.

Speaking to a MailOnline Travel spokesperson, Christian Hinkel said: ‘The story is true, unfortunately.

‘On Tuesday the leap day has caused us a computer problem. In the morning it came repeatedly to disturbances in our baggage handling system.

‘The reason was a software problem. Against all plans, the system didn’t recognise the date February 29 as a ‘sort criterion’.

‘Around noon, the problem of the software company was solved by an update.

According to the company website in a news article released  in January, 2012, “PSI subsidiary PSI Logistics GmbH  received the order from the Danish company Crisplant, a subsidiary of the BEUMER Group from Beckum, for the delivery of the PSIairport/BHS Baggage Handling System and the entire hardware required for the computer center at Dusseldorf International Airport.”

An airport spokesman added by saying: “It also is not the first time this has happened.”

Düsseldorf airport handles between 25,000 to 50,000 pieces of luggage every day. “We hope that we’ll do better in four years,” a spokesman said, adding that travellers will receive their luggage within 48 hours.

The airport advises travellers not to pack necessities like medication in their suitcases and to always carry those in their carry-on baggage.

A statement about yesterday’s issues has yet to be released by the company.

 


The Airport Informer
2nd March, 2016


 


[BBC News] Passengers are facing widespread flight disruption after a computer failure at the UK’s air traffic control centre.

Vicky Lane, a passenger on a grounded London to Dublin plane at Gatwick said: “We’ve been stuck on a Ryanair flight… for over an hour.

“The doors are open and we’re really cold. I’m not sure when we will be leaving.”

Another passenger, on a flight to Paris, said his plane had “circled around the Lake District for half an hour before turning back to Edinburgh”.

Ed Bott told the BBC he was: “Currently sitting on the tarmac. None the wiser. Waiting for news as to what’s happening.”

Aviation journalist David Learmount said the IT problem would cause “major disruption” but would be resolved by Saturday.

“This impacts not just people within the UK, it impacts flights heading here from anywhere – anything heading this way will be told some of them can’t be accepted, and they will have to go back to where they flew from or consider diverting to other countries,” he told the BBC.

The RAF – which has its own air traffic control systems – said the UK military was unaffected.

According to one travel expert, the compensation bill from the disruption could run into tens of millions.

“The airlines will already be racking up the costs,” Independent journalist Simon Calder told BBC News. “Simply refunding passengers’ fares is going to cost them hundreds of thousands of pounds.

“The airline also has an unlimited duty of care to put people up in hotels, to feed them and everything else, until they can get them to their destination.”

Read the full story here at BBC News….

 


BBC News
12th Dec, 2014

 


 

 

 

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